Customer Care

Our customers are as imporant as the gemstones we use in their jewelry

We are here to Help

We want you to be completely happy with your jewelry selection from Art Metals Studio, from the day you make your purchase, through all the years to come. 

Our Guarantee
For twelve months from the date of purchase, we guarantee the mounting for your gemstone against all defects in material or workmanship (from its original setting during normal wear). We will repair or replace your mounting without charge if any manufacturing defects are found during this period.

Free Lifetime Cleaning and Inspections
Bring your jewelry into our Art Metals Studio (Racine, WI) as often as you wish for free professional cleaning and inspection. (Cleaning and inspections are not available at artmetalsstudio.com.)

Return Policy
If for any reason you are not satisfied with your purchase, you may return your unworn jewelry in its original box within 14 days to Art Metals Studio. After 14 days, you will receive in-store credit only at purchase value. Custom designed merchandise, special ordered jewelry and items engraved with personalized information cannot be returned. Any cost of shipping for return of online purchases is covered by the customer.

Gift Cards
Never-expiring Art Metals Studio Gift Certificates, good toward in-store items, custom work or jewelry repairs. Available in any amount, delivered to you or a lucky recipient!

Call or e-mail us today for more info.

Give Us a Call
If you have any questions concerning your jewelry or this Guarantee, please contact Art Metals Studio at 262-633-0545 or email info@artmetalsjewelry.com.

Contact Us

We'd love to start a conversation with you!

Whether about your custom jewelry design, an in-store piece or any other question you may have. Please take a quick minute to fill out this form.